Field2Fan® Client Support

Is This the Right App for You?

Field2Fan Client is a companion app — it only works with a photographer who uses Field2Fan. The app does nothing on its own. To use the app, after registering for an event, you will receive an email with your photographer’s username and PIN along with your client PIN for that specific event. If you do not receive this email, check your spam or junk folder. The emails are typically sent within 3-5 seconds after you press the registration button. If your photographer has not told you to download this app, you don’t need this app yet, and there will be nothing to see when you open it.

When in doubt, ask your photographer first — they set up your event and can look up your PIN if needed.

NOTICE: The Field2Fan Client App is NOT designed to be THE delivery of all photos from your event. The purpose of the app is to deliver peak action and/or memorable shots to you moments after they occur. Check with your photographer on their event delivery timing/schedule. Photos are only available in the client app for approximately 48-hours after the event start time!

Quick Start Guide

• Get your photographer’s username, photographer’s PIN, and your client PIN from your registration email or photographer
• Open the app and go to the Gallery tab
• Enter the photographer’s username and PIN along with your client PIN, then tap “Fetch Images”
• Your photos appear as your photographer delivers them
• Save or share the photos right from the app!
• Reminder: ALL photos in the client app are removed approximately 48-hours after the start of the event.

Key Features

Getting Your Photos

• Enter the photographer’s username, PIN, and your client PIN
• Tap “Fetch Images” to pull your gallery on demand
• Turn on “Auto Fetch” to have new photos appear automatically
• To adjust the “Auto Fetch” timing, go to the Settings tab and select from 30-seconds to 10-minute intervals
• Photos arrive fast — often within seconds of your photographer capturing them
• Tap any image to view it full-size and save it to your device or share with friends or family

Registering for an Event

• Sign up for a shoot your photographer is running
• Enter your details so your photographer can match photos to you
• An email will be sent to you immediately after registration containing all access information you will need to access your images

Paying Your Photographer

• Pay deposits or balances through the options your photographer offers
• Payments are handled by your photographer’s chosen payment provider
• ALL payments occur off of the Field2Fan Client platform via your photographer’s chosen method(s) and only on those respective 3rd party platforms (e.g. Zelle, Venmo, CashApp, etc.)
• The Field2Fan client app does provide payment links where you can fill in your photographer’s payent details to pay them via 3rd party app. It is your responsibility to enter their information accurately. All payment links in the Field2Fan Client App will take you to 3rd party payment platforms. At NO time will ANY payments occur on the Field2Fan platform.

Settings

• Your photographer’s username and PIN will be saved in your app for future event coverage. You will need to update the Client PIN for each new event.
• Manage Auto Fetch and app preferences

Tips and Tricks

• Download promptly — photos are automatically removed 48 hours after the event start time.
• Use Auto Fetch during the event so images appear without tapping
• If photos haven’t arrived yet, give it a moment and tap “Fetch Images” again — your photographer may still be shooting or hasn’t sent any to you yet

Troubleshooting

• “No images found.” Your photographer may not have delivered photos yet, or the event may not have started. Check with them, then try again.
• “Invalid access name or PIN.” Double-check both with your photographer — PINs are specific to a single event and can expire.
• Photos stopped appearing. Confirm you’re connected to the internet and tap “Fetch Images” again, or enable Auto Fetch.
• My photos are gone. Photos are wiped approximately 48 hours after the event start. If you missed the window, ask your photographer when the main image delivery will occur. Each photographer has their own delivery schedule and that is outside of our control.