Field2Desk Support

Quick Start Guide

• Create or open your Assignment in Field2Desk
• Confirm the assignment details, location, and delivery destination
• Connect your compatible camera to your Field2Desk setup
• Activate the Assignment when you are ready to begin shooting
• Select and transmit images from your camera while you continue covering the assignment
• Field2Desk receives and routes selected images to the configured FTP destination
• Use Delivery Activity to confirm images are being delivered successfully
• Complete the Assignment when your coverage is finished

Key Features

Assignment Management

• Create and manage photography assignments from Field2Desk
• View assignment date, time, location, position, and other coverage details
• Activate an Assignment when coverage begins
• Complete an Assignment when coverage is finished
• Keep completed Assignments available for reference

Agency & Newsroom Assignments

• Receive Assignments created by participating agencies or organizations
• Review the assignment details before accepting or declining
• Receive the position or coverage responsibility assigned to you
• Use the agency-configured delivery destination without entering its FTP credentials yourself
• Agency Assignments remain connected to the organization’s delivery workflow throughout coverage

Wire-Optimized Image Delivery

• Transmit selected images while the assignment is still underway
• Keep shooting while Field2Desk handles the delivery workflow
• Route images directly to configured FTP destinations
• Support established newsroom, editorial, agency, and production workflows
• Automatically retry eligible deliveries when a temporary delivery problem occurs

Delivery Activity

• Monitor image delivery from the Field2Desk Media Center
• See whether images are delivered, pending, retrying, or failed
• Use delivery status to identify connection or destination problems while still in the field
• Field2Desk continues managing server-side delivery after an image has been successfully received

Field Documents

• Access Assignment Letters issued for participating agency Assignments
• View agency credentials when provided by the assigning organization
• Open and share available Assignment Letter PDFs directly from Field2Desk
• Access supported Field Documents that have already been downloaded when working without a network connection
• Credential status may be updated by the issuing organization and should be verified when current status is required

FTP Destinations

• Configure FTP delivery destinations for your own Field2Desk workflow
• Send images into established editorial and production systems
• Agency Assignments can use destinations configured by the assigning organization
• Delivery folders may be configured to keep assignment or photographer deliveries organized

Before an Assignment

• Charge your Field2Desk Hub, camera, and mobile device before leaving for the assignment
• Confirm your camera is connected to the correct Field2Desk network
• Open Field2Desk and confirm the correct Assignment appears before coverage begins
• Review your assigned position or coverage responsibility
• Confirm that the expected FTP destination is configured
• Allow enough time before the assignment to test a transmission whenever possible

During an Assignment

• Activate the correct Assignment before beginning image delivery
• Select and transmit only the images you want moved into the delivery workflow
• Continue shooting — Field2Desk is designed to handle delivery without requiring you to babysit each image
• Check Delivery Activity periodically to confirm images are reaching their destination
• If connectivity is temporarily interrupted, allow Field2Desk to retry eligible deliveries
• Complete the Assignment when your coverage and field delivery are finished

Troubleshooting

My Assignment Does Not Appear

• Refresh the Events or Assignments view
• Confirm you are signed in to the correct Field2Desk account
• For agency work, confirm the Assignment was assigned to the same account you are using in Field2Desk

My Camera Is Not Sending Images

• Confirm the camera is connected to the correct Field2Desk network
• Confirm your Field2Desk Hub is powered and operating
• Verify that the correct Assignment is active
• Check your camera’s FTP connection and transmission status

Images Are Pending or Retrying

• Check the network connection available to your Field2Desk device
• Keep Field2Desk running and allow the system to continue its delivery attempts
• Check Delivery Activity for updated status
• A temporary FTP or network interruption may cause an image to remain pending or enter retry status

An Image Shows Failed

• Confirm that network connectivity has been restored
• Verify the configured FTP destination is available
• For an agency Assignment, contact the assigning organization if its destination appears unavailable
• If the problem continues, contact Field2Desk Support

Tips and Tricks

• Test your camera-to-Field2Desk connection before the assignment starts
• Activate only the Assignment you are currently covering
• Use Delivery Activity as your quick field check rather than interrupting your shooting workflow
• Review agency Assignment details before arriving so you know your position and coverage responsibility
• Open important Field Documents before arriving at locations where cellular or Wi-Fi service may be limited
• Keep your Hub and mobile device powered throughout the assignment
• Remember: once Field2Desk has successfully received an image, the system manages its outbound delivery workflow